1. Company Information
This website is operated under the brand name LOS TOMASZ AI by the following registered business:
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Registered business name: LOS TOMASZ
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Brand name: LOS TOMASZ AI
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SIRET (registered establishment): 13066062400011
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Registered address: 46 Rue des Carmes, 45650 Saint-Jean-le-Blanc, France
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Website: http://www.lostomasz-ai.com
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Email: info@lostomasz-ai.com
In these Terms & Conditions, “we”, “us” and “our” refer to LOS TOMASZ, operating under the brand LOS TOMASZ AI.
2. Scope and Acceptance
These Terms & Conditions govern access to and use of our website and purchases made through LOS TOMASZ AI.
By accessing our website, placing an order or purchasing a product, you agree to the terms applicable to your use of the website and your purchase.
If you do not agree with these terms, please do not use the website or place an order.
Mandatory consumer rights under applicable law remain unaffected by these Terms & Conditions.
3. Products and Services
LOS TOMASZ AI may offer artificial intelligence tools, software, digital products, downloadable resources, subscriptions and other products or services described on the website.
Product descriptions, features, compatibility requirements, prices and applicable usage conditions will be presented on the relevant product page or during checkout.
Some products or services may be provided by third-party suppliers. Where applicable, additional third-party terms may apply to their use.
We reserve the right to update product listings, availability and descriptions, subject to applicable law and existing contractual obligations.
4. Orders and Contract Formation
Customers must provide accurate and complete information when placing an order.
Before submitting an order, customers should review their selected products, quantities, applicable taxes, total price and payment details.
An order is subject to acceptance and confirmation by us. An order confirmation sent by email does not limit any mandatory rights available to consumers under applicable law.
We reserve the right to refuse or cancel an order where legally justified, including in cases of suspected fraud, payment failure or material pricing errors. If payment has already been collected for an order that is cancelled, the applicable refund will be issued in accordance with the law.
5. Prices and Payment
Prices are displayed on the website in the currency indicated at checkout.
Applicable taxes, delivery charges and other mandatory fees will be disclosed before the customer completes the purchase.
Payments may be processed through third-party payment service providers. Customers may be subject to the relevant provider's terms and security procedures.
We do not intentionally store complete payment card details unless this is expressly disclosed and lawfully supported by the payment arrangement used.
Any recurring subscription, renewal, billing frequency or cancellation condition must be disclosed to the customer before the relevant purchase.
6. Digital Products and Delivery
Digital products may be delivered electronically through a download link, customer account, email or another method described on the relevant product page.
Delivery times and access instructions will be provided during checkout or in the order confirmation, as applicable.
Customers are responsible for ensuring that their devices, operating systems, software and internet connections meet the product's stated technical requirements.
If a purchased digital product is not delivered, cannot be accessed or does not conform to the contract, customers may contact info@lostomasz-ai.com for assistance and any remedy available under applicable law.
Where access depends on a third-party platform or service, availability may also depend on that provider's systems and terms.
7. AI Tools and Third-Party Services
AI-powered products may generate outputs that are incomplete, inaccurate, outdated or unsuitable for a particular purpose.
Unless expressly stated otherwise, AI-generated output should be reviewed by the customer before being relied upon or used.
Customers are responsible for assessing whether their use of AI tools and generated content is appropriate, lawful and consistent with any applicable third-party licence.
We do not guarantee that third-party AI services, APIs, integrations or platforms will remain continuously available or unchanged. This does not exclude any mandatory rights or remedies relating to products or services supplied under a contract with us.
Customers must not use our website or products to engage in unlawful activity, infringe intellectual property rights, compromise security or violate the rights of others.
8. Right of Withdrawal
Where French or EU consumer law applies, consumers generally have a 14-day withdrawal period for eligible distance contracts, subject to applicable statutory exceptions.
For eligible goods, the period generally begins on the day the consumer or a designated third party, other than the carrier, obtains physical possession of the goods.
For services and digital content supplied without a physical medium, the withdrawal period generally begins when the contract is concluded.
To exercise a withdrawal right, the consumer must communicate their decision clearly within the applicable period. A request may be sent to:
Email: info@lostomasz-ai.com
Postal address: 46 Rue des Carmes, 45650 Saint-Jean-le-Blanc, France
Consumers are not required to provide a reason for withdrawing from an eligible contract.
Digital content and immediate access
Where the law permits an exception to the right of withdrawal for digital content not supplied on a tangible medium, that exception applies only when the statutory requirements have been met.
In particular, immediate performance may require the consumer's express prior consent, acknowledgment that the right of withdrawal will be lost once performance begins under the applicable legal conditions, and the required confirmation of the contract.
Purchasing or downloading digital content does not, by itself, automatically remove a consumer's statutory rights.
Refunds following withdrawal
Where a valid withdrawal entitles the consumer to a refund, we will reimburse the relevant payments within the statutory deadline and using the required payment method, subject to any lawful exceptions.
For physical goods, applicable return instructions and return costs will be communicated in accordance with the law.
9. Refunds, Cancellations and Complaints
Customers who experience a problem with an order, payment, download or product should contact info@lostomasz-ai.com and provide their order reference and a description of the issue.
We will review complaints and respond within a reasonable period.
Refund eligibility depends on the nature of the product, the circumstances of the request, the applicable withdrawal rules, any applicable contractual refund policy and mandatory consumer protection law.
Nothing in this section excludes or restricts statutory remedies for non-conforming goods, digital content or digital services.
Where a subscription is offered, the applicable cancellation procedure, notice requirements and effective cancellation date will be disclosed before purchase and handled in accordance with applicable law.
10. Legal Guarantees
Consumers retain any mandatory legal guarantees applicable to their purchases.
Where French consumer law applies, these may include the legal guarantee of conformity for goods and, where applicable, digital content and digital services, as well as the guarantee against hidden defects where the legal requirements are met.
The existence of a commercial warranty, if offered, does not replace or reduce mandatory legal guarantees.
Customers may contact info@lostomasz-ai.com for information about a product issue or to submit a claim.
11. Intellectual Property
Unless otherwise indicated, the website's original content, branding, logos, graphics, layout and materials are owned by LOS TOMASZ or used with permission.
Customers may not copy, reproduce, distribute, modify, resell or commercially exploit our protected materials without the required authorization, except where permitted by law or an applicable licence.
Third-party products, software and AI tools remain subject to their respective intellectual property rights and licence terms.
Any licence granted with a purchased digital product will be described on the relevant product page or in the accompanying licence terms.
12. Acceptable Use
Customers agree not to:
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Use the website for unlawful or fraudulent purposes.
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Interfere with website security, availability or operation.
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Attempt unauthorized access to accounts, systems or data.
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Upload or transmit malicious code.
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Misuse products or services in a way that infringes third-party rights or applicable law.
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Misrepresent their identity or provide deliberately false order information.
We may take proportionate and lawful action to address misuse, including restricting access where justified, without affecting mandatory contractual or consumer rights.
13. Website Availability and External Links
We aim to keep the website available and its information accurate. However, uninterrupted access cannot be guaranteed.
Maintenance, technical issues, security incidents and third-party outages may temporarily affect availability.
Our website may contain links to third-party websites or services. We do not control all third-party content, policies or operations. Visiting or purchasing from a third-party service may be subject to its own terms and privacy policy.
This section does not exclude responsibility that cannot lawfully be excluded.
14. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for losses arising from misuse of products, failure to follow published instructions, incompatible systems or disruptions attributable to third-party services beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits liability for fraud, intentional misconduct, mandatory legal guarantees, personal injury where exclusion is prohibited, or any other liability that cannot lawfully be excluded or limited.
No provision of these terms removes rights or remedies granted to consumers by mandatory applicable law.
15. Personal Data and Privacy
Personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.
Information about the personal data we collect, the purposes and legal bases of processing, retention periods, recipients, applicable rights and contact procedures should be provided in our separate Privacy Policy.
Customers can contact info@lostomasz-ai.com with privacy-related questions or requests.
Where required, the website will provide appropriate cookie information and obtain consent before using non-essential cookies or similar technologies.
16. Consumer Dispute Resolution
Customers are encouraged to contact us first to attempt to resolve any complaint amicably.
Contact: info@lostomasz-ai.com
Postal address: 46 Rue des Carmes, 45650 Saint-Jean-le-Blanc, France
Where French consumer mediation rules apply, eligible consumers may have the right to refer a dispute to a competent consumer mediator after first submitting a complaint to us.
The applicable mediator's name, website and contact details must be supplied once the relevant mediator has been identified.
Consumers may also seek assistance from the competent consumer protection authorities or other dispute resolution bodies where available.
17. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws applicable to the relevant transaction, subject to mandatory consumer protection provisions.
Where a consumer resides in another country and mandatory law grants that consumer additional protection, nothing in these terms is intended to deprive the consumer of that protection.
Any dispute will be submitted to the competent courts in accordance with applicable law.
18. Changes to These Terms
We may update these Terms & Conditions when necessary to reflect changes to our business, products, services or legal obligations.
The latest version will be published on our website with its effective or last-updated date.
Changes will not retroactively remove contractual rights already acquired by customers. Where required by law or contract, we will provide notice or obtain consent before applying changes.
19. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid provision will be interpreted or replaced as necessary to achieve a lawful result that most closely reflects its original purpose.
20. Contact Information
For questions regarding these Terms & Conditions, orders, products or complaints, please contact:
LOS TOMASZ AI
Registered business name: LOS TOMASZ
SIRET: 13066062400011
46 Rue des Carmes
45650 Saint-Jean-le-Blanc
France
Email: info@lostomasz-ai.com
Website: http://www.lostomasz-ai.com
These Terms & Conditions are intended as a general template and should be reviewed and completed to reflect the actual business structure, products, payment methods, delivery arrangements and applicable legal requirements before publication.