1. Overview
LOS TOMASZ AI provides digital products and services, including AI tools, online training, educational courses, software access, downloadable resources and other digital solutions.
As our products are delivered electronically, this Refund & Cancellation Policy explains the circumstances in which refunds, cancellations and other remedies may be available.
This policy must be read together with our Terms & Conditions and Delivery Policy.
Nothing in this policy excludes or limits any mandatory consumer rights under applicable law.
2. Digital Products and Services
Our products may include:
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AI tools and AI-powered services.
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Online courses, training programs and educational materials.
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Downloadable files, templates, guides and digital resources.
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Software licences and digital access products.
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Subscriptions or recurring digital services, where offered.
The delivery method, access period, subscription conditions and any product-specific refund terms will be described on the relevant product page or during checkout.
3. Right of Withdrawal
Where French or EU consumer law applies, consumers generally have a 14-day withdrawal period for eligible distance contracts, subject to statutory exceptions.
For eligible digital content supplied without a physical medium, the withdrawal period generally begins when the contract is concluded.
For services, the applicable period and conditions depend on the nature of the contract and the circumstances of performance.
Digital content and immediate access
If a customer purchases digital content and requests immediate access before the end of the withdrawal period, the right of withdrawal may be lost once performance begins only where the applicable statutory requirements have been satisfied.
For digital content supplied without a physical medium, these requirements generally include:
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The customer's express prior consent to begin performance before the withdrawal period ends.
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The customer's acknowledgment that they will lose the right of withdrawal once performance begins under the applicable legal conditions.
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Confirmation of the contract and the required information on a durable medium, such as email.
A purchase, download or account activation does not, by itself, automatically eliminate the customer's statutory withdrawal rights.
Where these requirements have not been met, any applicable withdrawal rights remain unaffected.
4. Refund Eligibility
A refund may be available in circumstances including:
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A valid exercise of the statutory right of withdrawal.
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A payment made more than once for the same order.
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An order that has been cancelled and is eligible for reimbursement.
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A digital product that has not been delivered or made accessible as agreed.
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A digital product or service that does not conform to the contract.
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Other circumstances in which a refund or other remedy is required by applicable law.
Each request will be assessed according to the product purchased, the relevant contract terms and applicable legal requirements.
5. Situations Where a Refund May Not Be Available
To the extent permitted by applicable law, a refund may not be available solely because a customer changes their mind after validly losing the right of withdrawal for digital content.
A refund may also be unavailable where a customer has used a product as agreed, received the contracted digital content and has no applicable statutory or contractual right to a refund.
However, we will not refuse a refund or other remedy where the customer is legally entitled to one, including where mandatory consumer guarantees apply.
Technical problems, non-delivery, duplicate payments and product non-conformity will be assessed individually.
6. Subscriptions and Recurring Payments
If LOS TOMASZ AI offers subscriptions or recurring digital services, the applicable price, billing frequency, renewal conditions and cancellation procedure will be disclosed before purchase.
Customers may cancel a subscription using the cancellation method specified for the relevant service or by contacting info@lostomasz-ai.com where appropriate.
Cancellation will take effect in accordance with the applicable contract and mandatory law.
Unless required by law or stated in the applicable subscription terms, cancellation does not automatically entitle a customer to a refund for a billing period that has already begun.
Any statutory withdrawal rights, remedies for non-conforming services and applicable refund entitlements remain unaffected.
7. How to Request a Refund
To request a refund or report a problem with a purchase, contact us at:
Email: info@lostomasz-ai.com
Please include the following information where available:
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Your full name.
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The email address used for the purchase.
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Your order number or transaction reference.
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The product or service purchased.
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A description of the issue and the reason for your request.
If you are exercising a statutory right of withdrawal, you may clearly communicate your decision to withdraw without providing a reason.
We may request reasonable information to locate the transaction or investigate the issue. We will not require unnecessary information to process a valid request.
8. Processing Refund Requests
We will review refund requests within a reasonable period and inform customers of the outcome.
Where a refund is legally due, it will be processed within the applicable statutory deadline.
For valid withdrawals, reimbursement will generally be made using the original payment method unless the customer expressly agrees otherwise and the alternative is lawful.
Customers will not be charged a refund-processing fee where prohibited by applicable law.
The time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.
9. Non-Delivery and Technical Issues
If a purchased product is not delivered or cannot be accessed, customers should contact info@lostomasz-ai.com.
We may ask customers to verify their order reference, purchase email address and the nature of the technical issue.
Where appropriate, we will investigate the issue and take suitable steps to restore access, provide the missing product or offer another remedy required by the contract or applicable law.
Customers will not lose statutory rights merely because a product is delivered digitally.
10. Chargebacks and Payment Disputes
Customers are encouraged to contact us first if they identify an unfamiliar charge, duplicate payment or problem with an order.
We will investigate legitimate payment disputes and cooperate with the relevant payment provider where appropriate.
Nothing in this section restricts a customer's right to dispute a transaction through their bank, card issuer or payment provider.
11. Legal Guarantees
This policy does not affect any mandatory legal guarantees or statutory remedies applicable to goods, digital content or digital services.
Where French consumer law applies, customers may have rights relating to the legal guarantee of conformity and, where applicable, hidden defects.
These rights exist independently of any voluntary refund policy.
12. Contact Information
For refund requests, cancellations or questions regarding this policy, please contact:
LOS TOMASZ AI
Registered Business Name: LOS TOMASZ
SIRET: 13066062400011
46 Rue des Carmes
45650 Saint-Jean-le-Blanc
France
Email: info@lostomasz-ai.com
Website: https://www.lostomasz-ai.com
This Refund & Cancellation Policy is a general template for a digital-products business. It must be aligned with the actual products, checkout consent process, subscription arrangements and applicable consumer protection laws before publication.