1. Overview
LOS TOMASZ AI provides digital products and services, including artificial intelligence (AI) tools, online training, educational materials, digital resources, software access and other digital solutions.
All products offered through our website are delivered electronically. We do not ship physical products and do not offer physical parcel delivery.
This Delivery Policy explains how digital products are delivered, when customers can expect access, and what to do if a purchase is not received.
2. Digital Delivery Methods
Depending on the product purchased, delivery may take place through one or more of the following methods:
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Email delivery: Order confirmations, access instructions, download links or training information may be sent to the email address provided at checkout.
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Account access: Certain products may be made available through a customer account or online dashboard.
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Digital downloads: Downloadable files, guides, templates or training materials may be provided through a secure download link.
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Online training: Training courses, lessons, videos or educational resources may be accessible through our website or a designated learning platform.
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Third-party platforms: Certain AI tools or digital services may require access through an external provider or platform, as described on the relevant product page.
The applicable delivery method will depend on the product description and the information provided at checkout.
3. Delivery Times
Unless otherwise stated on the relevant product page, digital products are generally made available shortly after successful payment confirmation.
For products with automated delivery, access is typically provided within a few minutes.
Some products may require additional processing, account setup, manual activation or instructions from our team. In such cases, the expected delivery time will be communicated on the product page, during checkout or by email where appropriate.
If a specific delivery timeframe is stated at checkout or agreed as part of the contract, that timeframe will apply, subject to applicable law.
4. Order Confirmation and Access Instructions
After placing an order, customers should receive an order confirmation at the email address provided during checkout.
Depending on the product, a separate email may contain access instructions, login details, a download link or information about starting an online training course.
Customers are responsible for providing an accurate email address and checking their inbox, spam and junk folders.
If the expected confirmation or access instructions do not arrive, customers should contact us at info@lostomasz-ai.com.
5. Online Training and Educational Materials
Online training, courses and educational materials are delivered electronically.
Access may be provided through a customer account, a learning management system, a course platform or another digital delivery method specified for the relevant product.
Where applicable, course descriptions will indicate whether access is temporary, subscription-based or available for a specified period.
Customers should review the relevant product description before purchasing to understand the content, format and access conditions.
6. AI Tools and Software Access
Certain products may provide access to AI tools, software, applications, APIs or third-party services.
Access may require account registration, activation, authentication or acceptance of additional third-party terms.
Where a product depends on an external platform, access and availability may also depend on that provider's technical systems and service conditions.
Any important activation requirements, subscription periods, usage limits or additional fees will be disclosed on the relevant product page or during checkout, where applicable.
7. Delivery Costs
Because our products are delivered digitally, no physical shipping or parcel delivery fees apply.
The total purchase price, including any applicable taxes and mandatory charges, will be displayed before the customer completes the order.
8. Failed or Delayed Delivery
If a digital product is not received within the expected timeframe, customers should first:
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Check their inbox and spam or junk folders.
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Verify that the email address entered at checkout is correct.
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Check whether the product requires account registration or activation.
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Review the product page and order confirmation for additional instructions.
If the issue persists, customers should contact info@lostomasz-ai.com with their order reference, purchase email address and a brief description of the problem.
We will investigate the issue and take appropriate steps to restore access, provide the missing content or offer another remedy where required by the contract and applicable law.
9. Technical Requirements
Customers are responsible for having a compatible device, supported browser, suitable internet connection and any other technical requirements clearly communicated for the purchased product.
Some AI tools, software products and online courses may require third-party accounts, additional software or specific system requirements.
Where these requirements are material to using a product, they should be disclosed on the relevant product page before purchase.
We cannot guarantee compatibility with every device, browser, operating system or third-party platform.
This provision does not limit any mandatory rights or remedies that apply if a digital product fails to conform to the contract.
10. Refunds, Cancellation and Digital Delivery
Delivery of a digital product does not automatically eliminate a customer's statutory rights.
Where French or EU consumer law applies, eligible customers may benefit from a statutory withdrawal period, subject to applicable exceptions and conditions.
For digital content supplied without a physical medium, an exception to the right of withdrawal may apply only where the legal requirements have been satisfied, including the required express prior consent and acknowledgment where applicable.
Refunds, cancellations and remedies for missing or non-conforming digital products will be handled in accordance with our Terms & Conditions and applicable consumer protection law.
For assistance with a delivery issue or refund request, contact info@lostomasz-ai.com.
11. Delivery Availability
Our digital products are generally accessible online, subject to the product's stated availability, access conditions, maintenance requirements and any applicable subscription period.
Temporary interruptions may occur due to maintenance, technical problems, internet connectivity issues or third-party service outages.
We will take reasonable steps to address delivery and access problems and will respect any applicable contractual obligations and mandatory consumer rights.
12. Contact Information
If you have questions about digital delivery, access instructions, downloads or online training, please contact us:
LOS TOMASZ AI
Registered Business Name: LOS TOMASZ
SIRET: 13066062400011
46 Rue des Carmes
45650 Saint-Jean-le-Blanc
France
Email: info@lostomasz-ai.com
Website: https://www.lostomasz-ai.com
This Delivery Policy applies to digital products and services only. It should be read together with our Terms & Conditions, Privacy Policy and any product-specific access or subscription terms.